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 Page last modified 12/12/08
Help Pages   |    Instructions on How to Request an Item

  Instructions on How to Request an Item

You must have a PIN number to request an item!

Find out How to Get a PIN number.....

 
Below are our instructions on how to request and item in our online catalog.
You can also select the Help button in the upper right corner of
the catalog screen.  Feel free to phone, Ask-A-Librarian, or visit our libraries
If you have any further questions.  Our staff will be glad to assist you.
 
From any of the library's web pages select
Library Catalog or My Account  from the menu on the left.
 

You will then see the following web page.

This is our online catalog and where you can
search for a book or access your account.

Search Screen for the online catalog

 

To request an item in our online catalog you first must have
a library card AND a PIN number.
Find out how to get a Library Card OR  Find out how to get a PIN number

Search the catalog for the item you want.
Visit our
Basic Search or Advanced Search
pages if you do not know how to do this.
 

When you have completed your search you will see the page,
like the one below, that describes your item.

The selection is displayed

 

To request the item, select the

Request Item

button

DO NOT select the Request Copy option.
Request Item Do NOT Request Copy
 

After selecting Request Item, you will see the screen below.

Login screen to place a request

 

Log-in to your account by entering your Borrower ID and PIN Number.
If you do not have a PIN number, find out how to get one here.

The Borrower ID is the number on the back of your library card.
It starts with the letters EPPL and is followed by a series of numbers
that may include a letter/character on the end.
 You must enter the entire number as shown below.

 
Please note: Your browser window may not show the
Borrower ID when you enter it.  You may see *****************
instead.  This is normal.

Next, enter your
PIN Number and select the Login button.

Logon

 

The Request Confirmation screen will appear after you are logged in.

Request confirmation

 

Select the location where you want to pick up the item
and add any comment you want to make in the Comment box.

Request confirmation select pick-up location

 

You will see the screen below after your request has been placed.

Your request has been placed

 

To see a list of your requests you must log-on to your account (My Account).
Select
Holds or Holds Requests to view the items you have requested.

Account overview

 

When you are finished with your session, please remember to Logout.

Logout

 
Download these instructions in:   PDF format
 
Other Help Pages:
  Advanced Online Catalog Searching
  Basic Online Catalog Searching
  FAQs (Frequently Asked Questions)
  Get A Library Card
  How to Log-On to My Account
  How to Get a PIN number
  How to Request an Item
Library Locations & Map
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Armijo Branch
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Clardy Fox Branch
Dorris Van Doren Regional Branch
Esperanza Acosta Moreno Regional Branch
Irving Schwartz Branch
Jenna Welch And Laura Bush Community Library (EPCC Northwest)
José Cisneros Cielo Vista Branch
Judge Edward S Marquez Branch
Memorial Park Branch
Richard Burges Regional Branch
Westside Branch
Ysleta Branch
 
 
 

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