Environmental Services 2008 – 2013 Strategic Plan Initiative

In 2008, Environmental Services developed a five year Strategic Plan for 2008 – 2013.  The Strategic Plan states the Department’s strategic destination and provides an outline for achieving it. Key components of the Plan are as follows:       Vision     Environmental Services is a high-performing organization that is a model for the international community.         Mission/Strategic Direction     By 2013, Environmental Services will be a recognized international leader in environmental health and safety by practicing innovation and providing exceptional customer service.         Values     Our fundamental Values are integrity, excellence, teamwork and safety.           Integrity         We uphold ethical standards by always doing the right thing           Excellence         We strive to optimize our potential by delivering the highest performance of job duties.           Teamwork         We work together to achieve our common goals.           Safety         We are committed to the well-being of our employees and customers.

Issue Statements/Goals   1. A strong customer-focus must be evident in all that we do. Goal:  Achieve a world-class customer satisfaction rating of 80% by 2013.         2. The department must unite to create a positive and proud work environment. Goal:  Become a high performing organization in terms of employee satisfaction ratings of at or above 80% by 2011.       3. Leadership in environmental issues and sustainability must be practiced. Goal:  Achieve recognition as an environmental leader by achieving a waste diversion rate of 25% and quantifying and reducing the carbon footprint by 2013.         4. Financial viability must be achieved. Goal:  Reduce the departmental deficit by 20% annually and achieve financial stability by 2013.         5. Operational efficiency and productivity must be improved. Goal:  Increase operational efficiency and productivity to exceed industry standards by 2013.

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